Does your team all do things a slightly different way? Are you recreating the way you do something from memory every single time? Do your new employees struggle to learn how to do something because it's not documented anywhere? Are you operating efficiently? Do you need an outside perspective?
Your organization has many operations and processes… even if they haven’t been formally defined. As unbiased researchers, we learn about your established and work-around operations and processes and let you know what we find out.
Sometimes, it’s beneficial for someone outside of your organization to evaluate your operations and processes for efficiency. This perspective has been known to reprioritize operations in an effective way.
Organizational changes are difficult. There is no way around it. However, accurate documentation and advanced change planning can greatly ease the adjustment period.
If your employees are hesitant to adopt new policies and processes, it can be helpful to have some extra boots on the ground (or Zoom call) throughout the implementation phase.